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Unfortunately, we cannot honor any warranty claims or help resolve any warranty issues for products bought from Ebay or Amazon sellers who are not authorized resellers of our products. Before you purchase, you can verify the company you want to buy from is an authorized reseller by emailing us their online sellers information, including company name, address and phone number or email at firstname.lastname@example.org . Given the many problems Hikari® supporters have encountered with sellers on these two platforms, we are happy to help you identify those you can be confident buying from online.